Store Policy

1. What Information We Collect

We may collect the following information when you use our website or place an order:

Name
Billing and shipping address
Email address
Phone number (if provided)
Order details
IP address and browser information
Payment confirmation details (we do not store card numbers)

2. How We Use Your Information

We use your data to:

Process and fulfil your orders
Provide customer support
Send order confirmations and shipping updates
Improve our website and services
Send marketing emails (only if you opt in)

We collect and process your data under the following lawful bases:

Contractual necessity (to fulfil your order)
Legal obligation (for accounting and tax purposes)
Consent (for marketing communications)

3. Payment Security

Payments are processed securely through trusted third-party providers such as Wix Payments and PayPal. Scarletto does not store any credit or debit card details on our servers.

4. Data Sharing

We only share necessary information with trusted third parties required to operate our business, including:

Payment processors
Print and fulfilment partners
Delivery carriers
Website hosting providers

We never sell or trade customer data. Scarletto is the data controller responsible for your personal data.

5. Data Retention

We retain order information for as long as necessary to fulfil our legal, tax, and accounting obligations. Marketing data is retained until you unsubscribe.

6. Your Rights

Under UK data protection law, you have the right to:

Request access to your personal data
Request correction of inaccurate data
Request deletion of your data
Object to certain processing
Withdraw consent for marketing at any time

To exercise any of these rights, contact us at the email listed above.

7. Cookies

Our website uses cookies to improve functionality, analyse traffic, and enhance your shopping experience. By using our site, you agree to our use of cookies. You may adjust your browser settings to disable cookies if you prefer.